Whenever I come across a heart touching action, or a prose ,a poem or quote I will be sharing it here in this series…
Some people make the world a better place by their thoughts words and deeds…
Some people, tell it like it is without mincing anything
And the truth in all its profound simplicity tugs your heartstrings…
Sophia Loren (Actress)…
_” When I got enough confidence, the stage was gone….. When I was sure of Losing, I won……. When I needed People the most, they Left me……. When I learnt to dry my Tears, I found a shoulder to Cry on…… When I mastered the Skill of Hating, Someone started Loving me from the core of the Heart…… And, while waiting for Light for Hours when I fell asleep, the Sun came out….. That’s LIFE!! No matter what you Plan, you never know what Life has Planned for you…… Success introduces you to the World……. But Failure introduces the World to you……. ……Always be Happy!! Often when we lose Hope and think this is the end… God smiles from above and says, “Relax Sweetheart; It’s just a Bend, not the End..!”_
Worthy reminder indeed!
Worth taking a moment to be inspired by the truth of life and living in her words.
Here is another recent share about her … Sophia Loren is returning to cinema after an 11-year absence. Loren, 86 stars in upcoming Netflix drama The Life Ahead, which is directed by her son, Edoardo Ponti. At age 83, Oscar winner, Sophia Loren remains the epitome of la Dolce Vita and glamour. Although recognized as one of the most beautiful woman in the world, the Italian Icon is equivalently known as the woman who dared to challenge traditional conventions of beauty in the 1950’s.
In the wilderness, there is a certain randomness As nature is in its pristine form The energy at play is vibrant & free The green foliage becomes the filament All Interweaved in the Interconnection. All is meant to thrive.
There is no constant emmittances Of man made interferences Like the wi fi to reduce the randomness
That disturb life and living.
All is left to Nature and its ways. Therein is the beauty of vividity All is intermingled in the greenery Refreshing to see and invigorating All a sign of the health & healing In the strength of interconnections. Savvy
What you see and I see May seem different to the both of us What you feel and I feel May feel different to the both of us We all see and sense things In our own unique ways That is how we are wired. But when we make a move Take a step and exchange perspectives We see, what we missed along the way Every view is limited in its scope
Every feeling is in the sensing Change your perspectives And you will see so much more Your sensing and feeling will expand Eventually you will make a shift In your attitudes and alter your actions That is what true understanding is all about.
Today the world needs to understand More than ever before What it is like for everyone else What makes the world tick What brought us to a standstill What we need to do from now What can each of us change from this now To understand is half the battle won.
In my earlier stint of working in the aviation industry, I had the privilege of working with a multitude of passengers day in and day out.
Handling VIP passengers, tough customers and dealing with difficult situations was an everyday affair. But it taught me patience and adaptability on the job and most importantly how to maintain a cool and pleasant disposition no matter the time of the day or the shift you are in.
Beyond the glamour were the grind and the rigours of the conformity in the service industry.
However, there were some amazing takebacks & learnings for a lifetime with regards to people management especially customer service.
Sharing a few thoughts on Customer Care:
The best way to express customer care and what you can give any customer is your undivided attention.
It can be in the form of kind words, pleasant voice, empathetic smiles, nods and eye contact that work to show that you understand their needs or issues.
Psychologically it is equivalent to giving personal time, it aids to comfort people, reassure them, and make them feel good especially in moments of crisis, delays or disappointments.
Remember to avoid mechanical responses, choosing some people as favourites and treating them better.
Aim to treat every one of your customers as important.
Be understated and avoid embarrassing the client with too much emphasis on the care you are giving. Aim to be classy and not overly effusive that it looks unnatural. Customers may even start apologizing for taking your time…
Aim to do your best every time. Your customers may not remember how you did it but remember you made them feel special. And that goes a long way!
Four monks decided to meditate silently without speaking for two weeks.
They began with enthusiasm and no one said a word the whole day.
By nightfall of the first day, the candle began to flicker and then went out.
The first monk blurted out, “Oh, no! The candle is out.”
The second monk said, “Hey! We are not supposed to speak!”
The third monk said in an irritated voice, “What is this? Why did you two break the silence?”
The fourth monk smiled and said, “Wow! I’m the only one who hasn’t spoken.”
Each monk broke the silence for a different reason, each of which is a common stumbling block in our inner journey: distraction, judgement, anger and pride.
The first monk got distracted by one aspect of his experience (the candle) and forgot what was more important – the practice of witnessing without reacting.
The second monk was more worried about others following the rules than in actually practising himself. He was quick to judge without noticing that he himself was guilty of what he was criticizing.
The third monk let his anger towards the first two monks affect him.
The singular burst of anger ruined the effort of the day.
The fourth monk lost his way because of pride. He was convinced he was superior to the others, proving his ignorance.
Why did the fourth monk speak at all? He could have simply maintained his silence and he would have been successful in his endeavour.
But if he had, chances are, the other three might have continued to argue and not even noticed his silence. Some people are like this.
Their motto is “If I am doing something good, but no one notices, I might as well not be doing it at all.” They believe that the reward is not in the effort, but in the recognition.
There is a beautiful quote, “It is the province of knowledge to speak; it is the privilege of wisdom to listen.”
As we learn to truly listen, witness and observe without impulsively reacting with distraction, judgement, anger and pride, then we understand the true meaning of silence.
The Wisdom of Silence
Silence has the strength of spaces in sublime consciousness…
Silence shows the way of patience
Silence activates our guiding spirit
Silence powers the strength of intuition
Silence moves towards deep contemplation
Silence evolves the spirit of understanding
Silence graces atmosphere with quietude
Silence defends without a word
Silence strengthens the soul.
Silence can be a knowing of the peace within .
Silence is painful in its struggles and valuable in itself. Silence is in utter desperation, deep contemplation with phases of meditative connectedness. Silence is never thoughtless or mindless.
Silence dwells in the spaces between the steps to access whenever. Silence leads and the path appears.