Introvert or Extrovert?
How can we be boxed in frames.
Life is unique and cannot be boxed in frames
We cannot be a confined statement, as we are so much more.
To accept to be defined, is a defeat of possibilities.
As we are unpredictable in spontaneity,
As much as we are disciplined in character.
But we cannot be one without the other.
There is much of everything in us
That is how we are born
As a cosmic expression
Of creation asserting itself as a
Each individual needs space and sound in the right balance.
To each his own
The choice to speak, share
And stay silent
Rests within us.
In every shy person there is a voice and opinion waiting to speak.
In every gregarious person there is a need for quiet and silence.
There are shades and tones hues and gradients in every one.
Every one is best the way they are.
Today’s ever changing corporate environment calls for new kinds of people management skills.
From managing teams to peoples problems and handling customer service,an empathetic approach helps create a positive difference and transform work culture.
So what is empathy after all?
Empathy is about being able to perceive and understand another’s point of view using their frame of reference.
To sense the flow of the moment with another.
To communicate with & be able to understand another’s perspectives insecurities and pain points.
Empathy is a positive approach aimed at improving teamwork and building teams , bridges gaps of communication implementing changes through appreciation, support & encouragement than unnerving others with negativity & criticism that can be rather demoralizing.
Empathy can create and build trust and rapport that you can tap into. In using empathic responses, problems can find meaningful and lasting solutions.
In using empathy with skill, you show respect & value for another.
There is a huge wave of empathy oriented approaches in businesses across the world. This is truly valuable and must be encouraged.
After all empathy is a main contender in a list of skills that show emotional intelligence quotient of an individual.
We all have our good and bad days.
We can seem totally confident and be raring to go one day and feel completely strained and stressed out on another day.
We are only human and its perfectly ok to feel so.
We don’t have to prove anything to anyone.
It’s our life and we have just this life and this moment with us, if we are not living with joy in our heart then perhaps we have some questions we need to answer for ourselves.
Ask yourself these questions honestly…
Do you dare to be as you are?
Do you express yourself without doubts and fears?
Do you mince words, avoid stepping forward, play too safe
That you hardly dare to live your life?
Do you wear what you like?
Feel comfortable with what you wear
Or choose to conform to fashion trends or what’s expected of you?
Do you eat with all your heart?
Do you binge or fast in guilt or insecurity?
Or do you care to nourish and nurture yourself with food?
Do you check your weight?
To be sure you are in a healthy range.
Or do you find yourself too often on the scales, almost every day?
Do you dare to speak your mind,
To voice what’s in your heart.
Or shut up in fear of ridicule, of what others will say?
Do you measure your words to talk
In fear of being judged or criticized.
Or…to be the best version of you.
Are you happy in your skin
Do you care about your appearance
To the extent that it ruins your day
Or to feel good for yourself.
Remember you are most beautiful when you wholeheartedly accept the way you are.
Do you wake up because you have to?
Or do you have the joy of waking up…
To a new dawn in the hope of possibilities.
Make this moment special the best you can as you are.
Remember every moment in every day is a challenge
It sometimes gets easier or even tougher in the ups and downs.
It’s all in your journey and the way you take.
You have the power to choose your path
The choice is with you
To groan or be grateful
To make it bitter or better
It’s all up to you now!
In my earlier stint of working in the aviation industry, I had the privilege of working with a multitude of passengers day in and day out.
Handling VIP passengers, tough customers and dealing with difficult situations was an everyday affair. But it taught me patience and adaptability on the job and most importantly how to maintain a cool and pleasant disposition no matter the time of the day or the shift you are in.
Beyond the glamour were the grind and the rigours of the conformity in the service industry.
However, there were some amazing takebacks & learnings for a lifetime with regards to people management especially customer service.
Sharing a few thoughts on Customer Care:
The best way to express customer care and what you can give any customer is your undivided attention.
It can be in the form of kind words, pleasant voice, empathetic smiles, nods and eye contact that work to show that you understand their needs or issues.
Psychologically it is equivalent to giving personal time, it aids to comfort people, reassure them, and make them feel good especially in moments of crisis, delays or disappointments.
Remember to avoid mechanical responses, choosing some people as favourites and treating them better.
Aim to treat every one of your customers as important.
Be understated and avoid embarrassing the client with too much emphasis on the care you are giving. Aim to be classy and not overly effusive that it looks unnatural. Customers may even start apologizing for taking your time…
Aim to do your best every time. Your customers may not remember how you did it but remember you made them feel special. And that goes a long way!
This is a beautiful painting by my dear artistic friend Rupa from India.
Am visiting France currently, so I happened to send her a photo in the morning of a beautiful magpie on the street in Rennes. Her brushes waxed eloquent on the canvas and painted the beautiful being in my heart for eternity.
Yesterday as I was speaking to a senior faculty at a university here who also nurses a similar interest in painting and photography I was so happy to share my friend’s work with her… I believe love for art and creativity is such a beautiful way to connect with life.
Thank you, dear friend, for taking the effort… it’s such a lovely first impression.💙🤗💙
One who knows the worth of life cannot afford to waste even a single moment of life.
Every step you take towards a more meaningful life for you, makes life worth living in it.
The moment at hand is the only thing We really own…
Why wait for Christmas to be nice ?
Express appreciation, encourage another.
Share the goodwill &cheer in every season.
Be grateful and gracious
Be kind and caring
Be nice in every now!