Savvy Raj

Live Life Lovingly!


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Empathy Matters

Today’s ever changing corporate environment calls for new kinds of people management skills.
From managing teams to peoples problems and handling customer service,an empathetic approach helps create a positive difference and transform work culture.

So what is empathy after all?
Empathy is about being able to perceive and understand another’s point of view using their frame of reference.

To sense the flow of the moment with another.
To communicate with & be able to understand another’s perspectives insecurities and pain points.

Empathy is a positive approach aimed at improving teamwork and building teams , bridges gaps of communication implementing changes through appreciation, support & encouragement than unnerving others with negativity & criticism that can be rather demoralizing.

Empathy can create and build trust and rapport that you can tap into. In using empathic responses, problems can find meaningful and lasting solutions.

In using empathy with skill, you show respect & value for another.

There is a huge wave of empathy oriented approaches in businesses across the world. This is truly valuable and must be encouraged.

After all empathy is a main contender in a list of skills that show emotional intelligence quotient of an individual.

Savvy


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Life has a way of finding itself!

The power you have.
Is the ultimate gamechanger
Doubt not its propensity
To change your destiny

Life moves on in will & design
You chart your path as you go
Your next moment is for you to intend
Keep your hopes and dreams alive

You hold the reins of happiness
You are in charge
You can steer life as you choose to
And trust yourself to find your way.

Time may seem to be flying
Faith may seem to diminish
Belief may seem to waver
But keep the hope alive in your heart

Life has a way of finding itself!

Savvy


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Special to be ordinary!

Simply outstanding & thoughtworthy.

This message may change one’s attitude!

Do read it !!

1. Name the 3 wealthiest people in the world 2019.

2. Name the last 3 winners of the Miss Universe.

3. Name the last 3 people who won the Nobel Prize for Physics.

How did you do?

The point is, none of us remembers the headlines of yesterday !!

Even though these people must be the best in their fields !!

Applause dies !!

Awards are tarnished and
achievements
are forgotten …..!!

Here’s another quiz:

Let’s see how this goes:

1. Name 3 Teachers who added your journey through school.

2. Name 3 friends who helped you through difficult times.

3. Name 3 people who taught you something worthwhile.

4. Name 3 people who make you feel special.

5. Name 3 People you enjoy spending time with.

Easier…..right?😊

The people who make a difference in your life are NOT the ones with prestigious awards and loads of money !!

Life is full of ordinary people who have made the world a better place for you !!

Cherish them !!

Hold Them Tight !!

Perhaps sometimes it’s ‘Special’ to be ‘Ordinary’ !!!👌👍


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Meeting Personalities

Meetings are great learning spaces…

Here are some interesting observations from office group meetings.

Office meetings are no different
From groups of human getting together
Human behaviour has an extensive range.
From shy to extroverted, bold to introverted
Myriad patterns of personalities
Manifest in business meetings.

There are those totally in charge
Setting the tones driving the agenda
There are those who are out to showcase skills at every opportunity.
There are others who are peacebuilders.
There are facilitators who are also great delegators.
They are resourceful in the absence of a leader.
There are those brimming with enthusiasm.
They are the ice breakers who reduce tensions.
There are the creativity enhancers.
They step beyond the box and think.
They can bring tangible and intangible to light.
They can be ambiguous or realistic in views.
There are contributors who just say a few words which make people rethink.
They may have voiced their opinion only after much thought.
There are those who blether on and on without consideration for others.
For, they love to be the centre of attention.
They forget it is a meeting with a time & agenda.

Then there are the team players who actually enjoy meetups.
They are adaptable, versatile and happy to help.
They are the bond that binds one and all.

They are juxtaposed with the reserved and silent ones.
They are those who are uncomfortable with the attention.
They are the wallflowers who may have many views but are quiet in a group.
They are great to tap into to hear alternate views.

Have you noticed those who are physically there in a meeting but yet not there?
They are lost in a realm of their own
They are wanderers who are free spirits actually.
They hate to be restrained in one space for even a while.
There is just one issue they hardly pay attention and hence may be unproductive at meetings.

Have you also met the pessimistic who always think it won’t work?
They can bring down the spirits and the morale of an entire team.
There are also the argumentative who always have a counter view without thinking.

Then come to the detail-oriented
Who never leave anything to chance.
They come prepared and are diligent.
They are at risk of seeming too intense.
They, however, can pinpoint the errors.
Their questions can bring clarity to the team.
Finally, there are those who rarely attend.
They saunter in without an agenda.
They have no idea what the meeting is all about.
They have never bothered to find out either.
They still can be channelised through proper directions.

Lastly, let’s watch out for perpetual latecomers.
They always may come in full of excuses but with the right interventions & time management skills.

They can be great contributors…

How many of these types have you observed in your office meetings?

Every person is unique, & likewise, every meeting is thus equally unique.
Through a positive approach, when utilized in the right way for the right skills…
Everyone can then, greatly contribute to the productivity of a meeting.

Savvy


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Making people feel special!

In my earlier stint of working in the aviation industry, I had the privilege of working with a multitude of passengers day in and day out.

Handling VIP passengers, tough customers and dealing with difficult situations was an everyday affair. But it taught me patience and adaptability on the job and most importantly how to maintain a cool and pleasant disposition no matter the time of the day or the shift you are in.

Beyond the glamour were the grind and the rigours of the conformity in the service industry.

However, there were some amazing takebacks & learnings for a lifetime with regards to people management especially customer service.

Sharing a few thoughts on Customer Care:

The best way to express customer care and what you can give any customer is your undivided attention.
It can be in the form of kind words, pleasant voice, empathetic smiles, nods and eye contact that work to show that you understand their needs or issues.

Psychologically it is equivalent to giving personal time, it aids to comfort people, reassure them, and make them feel good especially in moments of crisis, delays or disappointments.

Remember to avoid mechanical responses, choosing some people as favourites and treating them better.
Aim to treat every one of your customers as important.

Be understated and avoid embarrassing the client with too much emphasis on the care you are giving. Aim to be classy and not overly effusive that it looks unnatural. Customers may even start apologizing for taking your time…

Aim to do your best every time. Your customers may not remember how you did it but remember you made them feel special. And that goes a long way!

Savvy


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Art of Management

Here are 5 R’s of Coaching

& Conflict Resolution.

Recognize
The whole is greater than the sum of its parts. So a team or an organization is more than just the number of individual members put together.

Reframe

To bring different factions into consideration and consensus it is necessary to reframe the issues in a more inclusive way that speaks for one and all. It is important to validate the needs and apprehensions of all to find common ground.

Reconcile:
All are parts of an interdependent system.
So every move impacting one will impact one and all.

Remember :
The strength is in the interconnects.

So think beyond the immediate self and work towards envisioning & understanding the larger picture.

Resolve :

Be inclusive and expansive.

Be mindful to be positively impactful.

In every organization whenever there is a need to examine the pressing issues of individual human nature and/ or behaviour in a team and come to a resolution, it is mindful to be aware of the surfacing of hidden dynamics at play in communication and its impact on personal /professional relationships.

Any mediation is after all a process of balancing the ways of engaging, managing and productively finding resolutions that can help make a positive difference towards peace and goodwill.

Savvy


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Power Of Love

Love is one of the most natural and yet the most complex of emotions

Where true love is, peace walks in…

Love is the unison of the heart & mind.

Love makes the world go around.

Love speaks beyond borders

Love leaves impressions in eternity

Love is a gift of nature.

Love is kind and giving.

Love is an expression of life.

Love emits confidence and ease

Love evokes positive creativity.

Yet…

Love is blind & beyond discernment

Love sees things for itself.

Love moulds itself in feeling &emotions

Love clouds the rational mind.

Yet…

Love changes the equation.

Love can mend the broken heart

Love hurts and heals.

Love cares and cures as well.

Love has many forms and shapes.

Love is the innate power of life.

Love can alter the course of life.

Love is life, well-lived.

Love is meant to evolve life.

Where love flows, life nourishes itself.

What is life without love?

Live life lovingly!

Savvy