Savvy Raj

Live Life Lovingly!


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Handling Emotions

The Boss was retiring

Everyone had tears in their eyes on the day of his farewell.

One of the employees said,
“Sir, there is one thing we want to learn from you.
You worked here for so many years.
Leave aside about scolding your subordinates,
we have never seen you even shouting at them.

We have scolded our subordinates on pressure of work or for other reasons.
We want to know about the seed of your patience.”

The Boss said,
“This all comes from the incident of my childhood.
My father was working as a lower level employee in an office.

He was a very nice person.
He was respected very much in our family.

It happened one day,
I was studying in the 4th standard.
I had gone to the office of my father for some reason.

I saw that my father was not on his seat.
I waited outside.
After some time,
the door of the Boss opened, my father came out of the door.
I saw the face of my father had turned red.

He went straight to a corner and stood there looking outside through a window.

He had not seen me.
I went to him and called him slowly.
He was taken by surprise and turned back to look at me.

I saw stream of tears flowing down his eyes.
He was slightly disturbed seeing me.He did not find time to wipe out his tears.

Can my father cry anytime?
He was the strongest man in the world for me.
It was out of my wildest imagination that someone could hurt him.

I ran straight to the room of the Boss.
Father was calling me from behind.
But, listening to nothing,
I went inside and asked the Boss,
“Why did you make my father cry?”
The Boss was also surprised.

Thereafter, my father tried to make me understand.

But, that day I had decided to take revenge on the Boss.

From that day I decided that I will study well and become a Boss one day,
but I will not make my subordinates cry anytime.

Because, they are not only the employees of my office, they are also respected and dear father or brother or somebody of their families and belong to someone important.

People say it is not possible to control others without scolding them.
I say, what is love then for?”

People who come to work are the ones who devote their best and quality time of the day to work, leaving not much time for their families. They do deserve a better treatment from their surroundings._

Ships don’t sink because of the water around them; ships sink because of the water that gets in them. Don’t let what’s happening around you and your circumstances get inside you in your mind and weigh you down.

Make your life such where peace becomes your priority and no negativity can exist in your life.

*Just because you’re angry that doesn’t give you any right to be cruel.*

*Anger on the other hand doesn’t solve anything, it builds nothing, but it can destroy everything.*

*Neurologist claim that every time you resist acting on your anger, you’re actually rewiring your brain to be calmer and more loving.*

*The less you respond to rude, critical, argumentative people… the more peaceful your life becomes.*

*Explain your anger instead of expressing it, and you will find solutions instead of arguments.*


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Making people feel special!

In my earlier stint of working in the aviation industry, I had the privilege of working with a multitude of passengers day in and day out.

Handling VIP passengers, tough customers and dealing with difficult situations was an everyday affair. But it taught me patience and adaptability on the job and most importantly how to maintain a cool and pleasant disposition no matter the time of the day or the shift you are in.

Beyond the glamour was the grind and the rigours of the conformity in the service industry.

However there were some amazing takebacks & learnings for a lifetime with regards to people management especially customer service.

Sharing a few thoughts on Customer Care:

The best way to express customer care and what you can give any customer is your undivided attention.
It can be in the form of kind words, pleasant voice, empathetic smiles, nods and eye contact that work to show that you understand their needs or issues.

Psychologically it is equivalent to giving personal time, it aids to comfort people, reassure them, and make them feel good especially in moments of crisis, delays or disappointments.

Remember to avoid mechanical responses, choosing some people as favourites and treating them better.
Aim to treat every one of your customers as important.

Be understated and dont choose to embarrass the client with too much emphasis of the care you are giving. Aim to be classy and not overly effusive that it looks unnatural. Customers may even start apologizing for taking your time…

Aim to do your best every time. Your customers may not remember how you did it but remember you made them feel special. And that goes a long way!

Savvy