So much wisdom in these two lines.
Speaking and listening is an elegant dance of words
As you hear more you are learning
And as you speak you are expressing
The power of what mere words can do
At the right time said in the right tone
To the right audience in all its simplicity of delivery
As much as in the profoundness of understanding
Taking time to understand
What matters before you speak
Taking time to know whom to say what
All is a dance, in the wisdom in the being
Savvy
Our guiding voice from within
Is always speaking to us
Signaling in a whisper or a sign
Conveying what is the’ Gut feel ‘
Our second brain is often ignored
But it operates nevertheless
Resonating or relegating
An advice to our being
If only we know to listen in
We draw from its bank of wisdom
And better manage our choices
In staying integrated in life & living.
Savvy
Every moment can bring
Its own share of challenges
Sometimes in situations beyond hope.
And you are left with decisions to make.
When unfairness is met
With hope and faith
Life turns around
Yes everyone is challenged
In one way or another
But the wisdom in the challenge
Is to use these challenges
As stepping stones
To your success.
Life is changing
Every minute
Life is never the same
Its ok to wait and lie a little low
You need to trust nature
To move and shift things
What was lost is gained again
What was your deepest pain
Becomes a point of pleasure
Change is the only constant
My friend
Move beyond these limitations
Of this now
There is so much more to envision
So much more to accomplish.
Life is meant to flow!
Savvy
There is more always more
Than what meets the eye
It is the way of abundance
We are infinite beings
With impressions across dimensions
Yet our illusory perceptions
Confines us in limitations
Of thinking and knowing.
An awareness of possibilities
Changes our experiences
As well as our expectations
In fact even the narrative
That we tell ourselves.
In allowing ourselves to make way
For furthermore in understanding
In between and betwixt and
Beyond the boundaries of being
We know…
All is a matter of perspective.
Silence is serene
There is a general consensus
That Silence is deep
So much is submerged
Between the apparent and the hidden
Beneath the layers of learnings.
Is the truth of solitude.
In the serenity of silence,
One can tap the wisdom within!
Savvy
In my earlier stint of working in the aviation industry, I had the privilege of working with a multitude of passengers day in and day out.
Handling VIP passengers, tough customers and dealing with difficult situations was an everyday affair. But it taught me patience and adaptability on the job and most importantly how to maintain a cool and pleasant disposition no matter the time of the day or the shift you are in.
Beyond the glamour were the grind and the rigours of the conformity in the service industry.
However, there were some amazing takebacks & learnings for a lifetime with regards to people management especially customer service.
Sharing a few thoughts on Customer Care:
The best way to express customer care and what you can give any customer is your undivided attention.
It can be in the form of kind words, pleasant voice, empathetic smiles, nods and eye contact that work to show that you understand their needs or issues.
Psychologically it is equivalent to giving personal time, it aids to comfort people, reassure them, and make them feel good especially in moments of crisis, delays or disappointments.
Remember to avoid mechanical responses, choosing some people as favourites and treating them better.
Aim to treat every one of your customers as important.
Be understated and avoid embarrassing the client with too much emphasis on the care you are giving. Aim to be classy and not overly effusive that it looks unnatural. Customers may even start apologizing for taking your time…
Aim to do your best every time. Your customers may not remember how you did it but remember you made them feel special. And that goes a long way!
Savvy
Trust another but more importantly trust yourself and know, that it will never let you fall!
Savvy
The Essence of the Art of Dance
To dance is to honour your body in every move.
To dance is to sense the freedom of the spirit.
To dance is being human to value all that you love.
To dance is to breathe in the soulful connects.
To dance is to tune in to every new moment.
To dance is to inspire another to unleash their shackles.
To dance is to meditate with creative intent.
To dance is to breathe in the wisdom of the creative spirit.
Ms. Savvy Raj
Member International Dance Council
UNESCO
