A young newly appointed Hr manager in a company, when told about the company’s plan to induct empathy-based training for the employees, questions the founder why to invest on people when they may not stick around, speaks much about the necessity for such training.
Her question was more about cutting cost incurred per employee, but the management was looking at a larger picture. If through these training humane interactions can become a norm than a chance happening, the overall retention of employees will cut the costs of hiring them.
The value of empathy as part of work culture across the world is spreading far and wide.
Many times a leader can show empathy in one situation but not consistently.
An awareness of what empathetic behaviour can alter in conversations is worth knowing. In fact, every employee can benefit from life skills training which includes empathetic communication.
How can employees be taught Empathy as a life skill?
Tools of Empathy can be practiced in all office settings. Management can take initiative in settings precedents to practice than preach . This ensures faster retention and greater scope of emulation.
Senior managers can adopt skill sets that are conducive to the implementation of empathy at the workplace.
1: Good Listening skills Creates a feeling that they are being heard.
2: Empathy is about taking into consideration another’s point of view in a non-judgemental manner.
3: Giving time and attention to employees increases communication and productivity.
4: Mindfulness increases at the workplace as employees begin to be aware of each other. Strength and weaknesses are mutually balanced and supported in cooperation.
5: Helps in conflict resolutions and negotiations and trust-building and thereby improving teamwork and collaboration.