Remember the five simple rules to be able to thrive in life
1. Free your heart from hatred.
2. Free your mind from worries.
3. Live simply.
4. Give more.
5. Expect less.
Like the five petals of the flower are connected but they bloom freely in their own way in all their simplicity expecting nothing back but giving so much beauty to the world.
The way you treat yourself in life
The way you treat another being
The way you interact
The words you speak
The deeds you do
The actions you take
All co-relate to the giant plan of
creation.
From the smile you share
To the kindness you show
From the tone of your voice
To the sounds of your steps.
All is circulating energy of pulsating vibrations.
Everything is connected to everything else.
Watch yourself, for you matter
Watch out for others they matter.
Value the life in the living.
Mirroring itself in the dimensions
Of life and living
Every move matters
For life reflects and resonates in the being.
Sharing a thought provoking read I came across today.
*Die empty*
The most beautiful book to read is “Die Empty” by Todd Henry.
The author was inspired and got this idea of writing this book while attending a business meeting.
When the director asked the audience: “Where is the richest land in the world?”
One of the audience answered: “Oil-rich Gulf states.”
Another added: “Diamond mines in Africa.”
Then the director said: “No it is the cemetery. Yes, it is the richest land in the world, because millions of people have departed/died and they carried many valuable ideas that did not come to light nor benefit others. It is all in the cemetery where they are buried.”
Inspired by this answer, Todd Henry wrote his book, “Die empty” where he did his best to motivate people to pour out their ideas and potential energies in their communities and turn them into something useful before it is too late.
The most beautiful of what he said in his book is: “Do not go to your grave and carry inside you the best that you have.
*Always choose to die empty.*
The TRUE meaning of this expression, is to die empty of all the goodness that is within you. Deliver it to the world, before you leave.
If you have an idea perform it.
If you have knowledge give it out.
If you have a goal achieve it.
Love, share and distribute, do not keep it inside.
Let’s begin to give. Remove and spread every atom of goodness inside us.
Start the race.
*Die Empty*😊💐
I choose to share this because who knows how it may touch another’s life.
There is much wisdom in choosing to give out as we live life .
What is it about love that we are weakened before it?
And what is about love that we are strengthened by it?
What is this power that love wields over us?
Love hurts and heals all of us, one way or the other.
Love is the most sensed, most quoted, read,
most written and talked about.
Yet the most confusing and complex an emotion to decipher.
Inspite of its simplicity…
There is both calmness and chaos in love.
The ocean of love tides washes you over
Yet one cannot get to the root of love.
For love is a sublime embodiment
Of the essence of creation itself.
Love conquers and connects it all.
But every love story is too unique
To come to any conclusions.
Perhaps we ought to let love be mystical as it is!
A lot happens in appreciation
And a lot is lost in criticism
We are social beings who are motivated through support and value.
Whenever there is effort, if it is noticed and nurtured it finds direction to be productive.
But if it is met with unfairness, criticism, hostility, lack of interest, disregard or disrespect it undermines the ability of the workflow or thought flow itself.
Effects on Creativity
Although Creativity needs encouragement and blooms in appreciation, yet in extreme circumstances, creativity manifests to become an act of expression and freedom of the being.
Creativity may be boosted by a shot of oxygen in appreciation. Likewise to appreciation which is supportive and encouraging, Critical thinking, analysis and feedback rather than criticism can be valuable fodder for creativity. Yet creativity becomes a let out in dire circumstances.
If something is meant to flow it will find it’s way to assert itself.
Value of Appreciation
Yet in the growing years especially, appreciation is an evolved method of correction. When children are young and they sense encouragement from parents they learn, they are supported and go on to achieve a great many things, as the parents become the wind beneath their wings.
When Appreciation is one-sided…
But as children grow up, they sometimes are so caught up in the competitive environment, not to mention the charm and complexity of a technology-driven world, that they hardly have time to take note or care of aging parents who may not have their speed and abilities anymore.
Appreciation matters for all.
Elders need patience, support & care to get by more than ever before without criticism. At this juncture of life, reality bites hard! In this phase, things are not the same, often there is dependence & helplessness. anger and irritation not to mention frustration and fear of coping alone. Age is not on their side and human frailties and aging tests even the most resilient. It’s an uphill road and the climb only gets steeper for life has changed course.
Suddenly time flies and it’s another phase of life, what was once easy to do like getting up and walking becomes the most difficult task to do.
In such times of difficulties, all the heart yearns for is a little bit of love and care.
The paradox of the Heart & Brain
The heart is ever-loving, young & hopeful and appreciative
It never ages as it keeps beating.
The brain is however twisted & contrived and critical.
It deciphers the pattern playing
It knows only too well
Everyone has their turn
For life comes a full circle!
Your smile is your soul signature
Your voice is the vibration of your energy
Your speech is a channel of communication
Your intention is the story of your purpose.
Your eyes are the window of your soul
Your heart is the expression of your being
Your steps are the path you create
Your actions are the enabler of deeds
Your body is the lighthouse
Your spirit is light.
The wisdom in the challenges
Is in simplifying the complexity
To turn confusion to clarity
This is the art of problem-solving.
To live in a changing world
We must equip ourselves with new skills.
That can help us navigate through
Without unexpected setbacks.
Systematically finding solutions
Is an important life skill
That identifies a range of issues
That may appear or are already there.
From gathering information, observing the symptoms,
Avoiding preconceived notions
That can obscure the truth.
And asking the relevant questions.
Searching the cause of the effect.
Noticing the details & starting from scratch.
By changing one thing at a time
To see what can work to find a solution.
Prioritizing by weighing options
With time constraints & urgency in the pressure to resolve.
Checking the possibilities of temporary solutions
To buy time for permanent resolutions.
Knowing to always respond than react.
Choosing to find the right time.
And picking the right approach.
For the best solution to the problem.
Success at problem-solving
Can be immensely gratifying
Not just for the businesses
But for oneself knowing you have made a positive difference.
These steps towards finding solutions are relevant for problems in all walks of life.
Choose to be open to changes and work realistically.
You will work your way to finding what works!
There is an expansion
In heart fields
There is energy
Of love & goodwill
Radiating across the world
As we speak
There is a newfound camaraderie
Bonds of friendship & connection
Beyond the walls of isolation
Beyond the fear there is hope.
There is a realization
Of indifference and oversight
And awareness
Of the repercussions.
Soon the world will heal
And recover itself
Such is the law of nature
But hoping for the world
To continue this journey
Of new awakenings
And persevere to preserve
These understandings in the uncertainty
The pristineness of the serenity.
The wisdom from the challenges
Hope it continues to transform
Our world for the better.
In the service industry handling customer service requests there is truly never a dull moment. With a mixed bag of complaints and accomplishments, every day brings new challenges and cheer.
The joy of helping someone at another end the best possible way and working to ease the process is a great motivator. However, the flip side is the unexpected escalations that can derail even the most balanced performers.
Unhappy customers can be irritated bothersome indifferent downright rude, insulting begin name-calling, and can threaten as well. It certainly takes a great amount of emotional intelligence to know it’s not about you and not internalize it and work out an amicable solution.
In our busy life and living, every work problem is measured by the ability to find solutions. Technology is driven into the equation, research analytics and statistical data crunching become the fulcrum of deductions & resolutions.
Yet somewhere there exists a gap which we miss out often.
We forget that the problems we are finding resolutions for are customers who are unique Each with different needs and expectations. Simply put technical knowledge and expertise cannot create a successful business model that can be sustained.
We need to be able to recognize and identify the people who have the ability to bridge the gaps for seamless and effective process delivery.
Take for instance a service-oriented company that must never undermine the importance of great customer service strategy. So hiring the right people for the job with the requisite skills is necessary. But even more so is training them to be able to bring their authentic voice to create a great customer experience in every call. This can change the way customers perceive the company’s products and services as well.
Although it must be added that such an approach must be consistent across all levels of interaction with the company.
Art of turning down what you cannot fulfill.
There is a profound saying ” Don’t bite more than you chew”
Valuable learning to be applied from here is never over-commit and then fail to fulfill it. In the service industry, there are situations where a request from a customer cannot be fulfilled for whatsoever reason and must be turned down. It is of utmost importance to be able to say no, but also suggest alternatives with empathy and consideration of the difficulty faced by the customer and acknowledge without over-commitment on what cannot be fulfilled.
In customer service like in life, our knowledge alone is never enough. What is important is what we do with it and how we show we care that makes the job well done.
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