“A man sat at a metro station in Washington DC and started to play the violin; it was a cold January morning. He played six Bach pieces for about 45 minutes. During that time, since it was rush hour, it was calculated that 1,100 people went through the station, most of them on their way to work.
Three minutes went by, and a middle aged man noticed there was musician playing. He slowed his pace, and stopped for a few seconds, and then hurried up to meet his schedule.
A minute later, the violinist received his first dollar tip: a woman threw the money in the till and without stopping, and continued to walk.
A few minutes later, someone leaned against the wall to listen to him, but the man looked at his watch and started to walk again. Clearly he was late for work.
The one who paid the most attention was a 3 year old boy. His mother tagged him along, hurried, but the kid stopped to look at the violinist. Finally, the mother pushed hard, and the child continued to walk, turning his head all the time. This action was repeated by several other children. All the parents, without exception, forced them to move on.
In the 45 minutes the musician played, only 6 people stopped and stayed for a while. About 20 gave him money, but continued to walk their normal pace. He collected $32. When he finished playing and silence took over, no one noticed it. No one applauded, nor was there any recognition.
No one knew this, but the violinist was Joshua Bell, one of the most talented musicians in the world. He had just played one of the most intricate pieces ever written, on a violin worth $3.5 million dollars.
Two days before his playing in the subway, Joshua Bell sold out at a theater in Boston where the seats averaged $100.
This is a real story. Joshua Bell playing incognito in the metro station was organized by the Washington Post as part of a social experiment about perception, taste, and priorities of people. The outlines were: in a commonplace environment at an inappropriate hour: Do we perceive beauty? Do we stop to appreciate it? Do we recognize the talent in an unexpected context?
One of the possible conclusions from this experience could be:
If we do not have a moment to stop and listen to one of the best musicians in the world playing the best music ever written, how many other things are we missing?”
Today’s ever changing corporate environment calls for new kinds of people management skills.
From managing teams to peoples problems and handling customer service,an empathetic approach helps create a positive difference and transform work culture.
So what is empathy after all?
Empathy is about being able to perceive and understand another’s point of view using their frame of reference.
To sense the flow of the moment with another.
To communicate with & be able to understand another’s perspectives insecurities and pain points.
Empathy is a positive approach aimed at improving teamwork and building teams , bridges gaps of communication implementing changes through appreciation, support & encouragement than unnerving others with negativity & criticism that can be rather demoralizing.
Empathy can create and build trust and rapport that you can tap into. In using empathic responses, problems can find meaningful and lasting solutions.
In using empathy with skill, you show respect & value for another.
There is a huge wave of empathy oriented approaches in businesses across the world. This is truly valuable and must be encouraged.
After all empathy is a main contender in a list of skills that show emotional intelligence quotient of an individual.
Can you waltz on ice?
When winters turn grim and cold
Can you create joy and cheer?
Even in moments of melancholy.
Can you see a silver lining of hope?
In the dark dreary night to help you cope
Can you see beauty in every dusk and dawn?
Letting go of fear & doubts in the twilight hours.
Can you instill trust in another & move in faith?
Inspite of not knowing the way as yet.
Can you believe you can lead the way?
Inspite of being in a maze in the now.
Verily you are stable in balance
And you have taken your stance.
Clearly then you are dancing in this moment.
Clearly you are waltzing on ice.
A beautiful post on Germination of Ideas by my dear friend Ali Anani brought me to spring forth with some of my reflections.
Birthing ideas…
Ideas find their own way to germinate
At times they stay dormant almost invisible and untraceable.
And sometimes they emerge out of nowhere
As if they have a mind all their own.
So whether there are plenty of ideas or one is starved of ideas.
It matters not where they originated from…if it is the mind or heart spaces.
But it matters what path they take how they are applied?
What seeds they sprout in the emergence?
And yet, an idea that remains undeveloped, unappreciated today becomes a genius breakthrough someday.
On too much and too less
Too much of liberty and free will
At times may lead to aimless explorations and confusions.
Too less freedom leads to slavery and subjugation.
Too much thinking can create stress and be overwhelming
Too many ideas can be hard to contain.
Too little fodder for thoughts leads to bland existence.
It’s our choice actually…
Are we to live or simply exist?
Is there a paradox of enrichment?
Is overdoing a crime
To answer this, I ask
Is there bad in the good and good in the bad?
Too much of anything will lose its charm and character.
Appreciation declines and contentment reduces.
As it all turns to excess!
So I believe in equanimity that comes in finding equilibrium
Moderation is the key.
Too much sadness is unbearable
Too much happiness may lead to boredom.
For in too much of the good times
Values are lost and things are taken for granted.
Let there be a balance
In thoughts words and deeds
So there is neither depression of deprivations
Nor extravagance in enrichments.
Guess like ideas find their way to shoot in suitable time in time.
Like life itself, ideas also know how to balance and counterbalance themselves in life and living.
Sometimes life gives you beautiful memories where you least expect it from. Or maybe all happens for a reason. We were meant to meet!
A month back, work took me all the way to China. And while some industry visits were happening as scheduled, a small moment of connection and conversation resulted in great joy and camaraderie. Met some very beautiful and loving hearts. We warmed up almost instantly with each other. We shared much about our cultures, our food and traditions. We spoke to each other from the heart all with the help of a translator app. It was such a beautiful flowing conversation. We circumvented language barriers although I spoke in English into the app and them in Chinese. It hardly came in the way. By the end of it what mattered was the joy that emerged. The beautiful moments shared will always be treasured in my heart.
Thankful to the useful translator app that made it so simple. And helped create fond memories of that day!
We can seem totally confident and be raring to go one day and feel completely strained and stressed out on another day.
We are only human and its perfectly ok to feel so.
We don’t have to prove anything to anyone.
It’s our life and we have just this life and this moment with us, if we are not living with joy in our heart then perhaps we have some questions we need to answer for ourselves.
Ask yourself these questions honestly…
Do you dare to be as you are?
Do you express yourself without doubts and fears?
Do you mince words, avoid stepping forward, play too safe
That you hardly dare to live your life?
Do you wear what you like?
Feel comfortable with what you wear
Or choose to conform to fashion trends or what’s expected of you?
Do you eat with all your heart?
Do you binge or fast in guilt or insecurity?
Or do you care to nourish and nurture yourself with food?
Do you check your weight?
To be sure you are in a healthy range.
Or do you find yourself too often on the scales, almost every day?
Do you dare to speak your mind,
To voice what’s in your heart.
Or shut up in fear of ridicule, of what others will say?
Do you measure your words to talk
In fear of being judged or criticized.
Or…to be the best version of you.
Are you happy in your skin
Do you care about your appearance
To the extent that it ruins your day
Or to feel good for yourself.
Remember you are most beautiful when you wholeheartedly accept the way you are.
Do you wake up because you have to?
Or do you have the joy of waking up…
To a new dawn in the hope of possibilities.
Make this moment special the best you can as you are.
Remember every moment in every day is a challenge
It sometimes gets easier or even tougher in the ups and downs.
Everyone had tears in their eyes on the day of his farewell.
One of the employees said,
“Sir, there is one thing we want to learn from you.
You worked here for so many years.
Leave aside about scolding your subordinates,
we have never seen you even shouting at them.
We have scolded our subordinates on the pressure of work or for other reasons.
We want to know about the seed of your patience.”
The Boss said,
“This all comes from the incident of my childhood.
My father was working as a lower-level employee in an office.
He was a very nice person.
He was respected very much in our family.
It happened one day,
I was studying in the 4th standard.
I had gone to the office of my father for some reason.
I saw that my father was not on his seat.
I waited outside.
After some time,
the door of the Boss opened, my father came out of the door.
I saw the face of my father had turned red.
He went straight to a corner and stood there looking outside through a window.
He had not seen me.
I went to him and called him slowly.
He was taken by surprise and turned back to look at me.
I saw a stream of tears flowing down his eyes.
He was slightly disturbed seeing me. He did not find time to wipe out his tears.
Can my father cry anytime?
He was the strongest man in the world for me.
It was out of my wildest imagination that someone could hurt him.
I ran straight to the room of the Boss.
Father was calling me from behind.
But, listening to nothing,
I went inside and asked the Boss,
“Why did you make my father cry?”
The Boss was also surprised.
Thereafter, my father tried to make me understand.
But, that day I had decided to take revenge on the Boss.
From that day I decided that I will study well and become a Boss one day,
but I will not make my subordinates cry anytime.
Because, they are not only the employees of my office, they are also respected and dear father or brother or somebody of their families and belong to someone important.
People say it is not possible to control others without scolding them.
I say, what is love then for?”
People who come to work are the ones who devote their best and quality time of the day to work, leaving not much time for their families. They do deserve better treatment from their surroundings._
Ships don’t sink because of the water around them; ships sink because of the water that gets in them. Don’t let what’s happening around you and your circumstances get inside you in your mind and weigh you down.
Make your life such where peace becomes your priority and no negativity can exist in your life.
*Just because you’re angry that doesn’t give you any right to be cruel.*
*Anger, on the other hand, doesn’t solve anything, it builds nothing, but it can destroy everything.*
*Neurologist claim that every time you resist acting on your anger, you’re actually rewiring your brain to be calmer and more loving.*
*The less you respond to rude, critical, argumentative people… the more peaceful your life becomes.*
*Explain your anger instead of expressing it, and you will find solutions instead of arguments.*
Here are some interesting observations from office group meetings.
Office meetings are no different
From groups of human getting together
Human behaviour has an extensive range.
From shy to extroverted, bold to introverted
Myriad patterns of personalities
Manifest in business meetings.
There are those totally in charge
Setting the tones driving the agenda
There are those who are out to showcase skills at every opportunity.
There are others who are peacebuilders.
There are facilitators who are also great delegators.
They are resourceful in the absence of a leader.
There are those brimming with enthusiasm.
They are the ice breakers who reduce tensions.
There are the creativity enhancers.
They step beyond the box and think.
They can bring tangible and intangible to light.
They can be ambiguous or realistic in views.
There are contributors who just say a few words which make people rethink.
They may have voiced their opinion only after much thought.
There are those who blether on and on without consideration for others.
For, they love to be the centre of attention.
They forget it is a meeting with a time & agenda.
Then there are the team players who actually enjoy meetups.
They are adaptable, versatile and happy to help.
They are the bond that binds one and all.
They are juxtaposed with the reserved and silent ones.
They are those who are uncomfortable with the attention.
They are the wallflowers who may have many views but are quiet in a group.
They are great to tap into to hear alternate views.
Have you noticed those who are physically there in a meeting but yet not there?
They are lost in a realm of their own
They are wanderers who are free spirits actually.
They hate to be restrained in one space for even a while.
There is just one issue they hardly pay attention and hence may be unproductive at meetings.
Have you also met the pessimistic who always think it won’t work?
They can bring down the spirits and the morale of an entire team.
There are also the argumentative who always have a counter view without thinking.
Then come to the detail-oriented
Who never leave anything to chance.
They come prepared and are diligent.
They are at risk of seeming too intense.
They, however, can pinpoint the errors.
Their questions can bring clarity to the team.
Finally, there are those who rarely attend.
They saunter in without an agenda.
They have no idea what the meeting is all about.
They have never bothered to find out either.
They still can be channelised through proper directions.
Lastly, let’s watch out for perpetual latecomers.
They always may come in full of excuses but with the right interventions & time management skills.
They can be great contributors…
How many of these types have you observed in your office meetings?
Every person is unique, & likewise, every meeting is thus equally unique.
Through a positive approach, when utilized in the right way for the right skills…
Everyone can then, greatly contribute to the productivity of a meeting.
In my earlier stint of working in the aviation industry, I had the privilege of working with a multitude of passengers day in and day out.
Handling VIP passengers, tough customers and dealing with difficult situations was an everyday affair. But it taught me patience and adaptability on the job and most importantly how to maintain a cool and pleasant disposition no matter the time of the day or the shift you are in.
Beyond the glamour were the grind and the rigours of the conformity in the service industry.
However, there were some amazing takebacks & learnings for a lifetime with regards to people management especially customer service.
Sharing a few thoughts on Customer Care:
The best way to express customer care and what you can give any customer is your undivided attention.
It can be in the form of kind words, pleasant voice, empathetic smiles, nods and eye contact that work to show that you understand their needs or issues.
Psychologically it is equivalent to giving personal time, it aids to comfort people, reassure them, and make them feel good especially in moments of crisis, delays or disappointments.
Remember to avoid mechanical responses, choosing some people as favourites and treating them better.
Aim to treat every one of your customers as important.
Be understated and avoid embarrassing the client with too much emphasis on the care you are giving. Aim to be classy and not overly effusive that it looks unnatural. Customers may even start apologizing for taking your time…
Aim to do your best every time. Your customers may not remember how you did it but remember you made them feel special. And that goes a long way!
Savvy Raj 
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