Today’s ever changing corporate environment calls for new kinds of people management skills.
From managing teams to peoples problems and handling customer service,an empathetic approach helps create a positive difference and transform work culture.
So what is empathy after all?
Empathy is about being able to perceive and understand another’s point of view using their frame of reference.
To sense the flow of the moment with another.
To communicate with & be able to understand another’s perspectives insecurities and pain points.
Empathy is a positive approach aimed at improving teamwork and building teams , bridges gaps of communication implementing changes through appreciation, support & encouragement than unnerving others with negativity & criticism that can be rather demoralizing.
Empathy can create and build trust and rapport that you can tap into. In using empathic responses, problems can find meaningful and lasting solutions.
In using empathy with skill, you show respect & value for another.
There is a huge wave of empathy oriented approaches in businesses across the world. This is truly valuable and must be encouraged.
After all empathy is a main contender in a list of skills that show emotional intelligence quotient of an individual.