Here are some interesting observations from office group meetings.
Office meetings are no different
From groups of human getting together
Human behaviour has an extensive range.
From shy to extroverted, bold to introverted
Myriad patterns of personalities
Manifest in business meetings.
There are those totally in charge
Setting the tones driving the agenda
There are those who are out to showcase skills at every opportunity.
There are others who are peacebuilders.
There are facilitators who are also great delegators.
They are resourceful in the absence of a leader.
There are those brimming with enthusiasm.
They are the ice breakers who reduce tensions.
There are the creativity enhancers.
They step beyond the box and think.
They can bring tangible and intangible to light.
They can be ambiguous or realistic in views.
There are contributors who just say a few words which make people rethink.
They may have voiced their opinion only after much thought.
There are those who blether on and on without consideration for others.
For, they love to be the centre of attention.
They forget it is a meeting with a time & agenda.
Then there are the team players who actually enjoy meetups.
They are adaptable, versatile and happy to help.
They are the bond that binds one and all.
They are juxtaposed with the reserved and silent ones.
They are those who are uncomfortable with the attention.
They are the wallflowers who may have many views but are quiet in a group.
They are great to tap into to hear alternate views.
Have you noticed those who are physically there in a meeting but yet not there?
They are lost in a realm of their own
They are wanderers who are free spirits actually.
They hate to be restrained in one space for even a while.
There is just one issue they hardly pay attention and hence may be unproductive at meetings.
Have you also met the pessimistic who always think it won’t work?
They can bring down the spirits and the morale of an entire team.
There are also the argumentative who always have a counter view without thinking.
Then come to the detail-oriented
Who never leave anything to chance.
They come prepared and are diligent.
They are at risk of seeming too intense.
They, however, can pinpoint the errors.
Their questions can bring clarity to the team.
Finally, there are those who rarely attend.
They saunter in without an agenda.
They have no idea what the meeting is all about.
They have never bothered to find out either.
They still can be channelised through proper directions.
Lastly, let’s watch out for perpetual latecomers.
They always may come in full of excuses but with the right interventions & time management skills.
They can be great contributors…
How many of these types have you observed in your office meetings?
Every person is unique, & likewise, every meeting is thus equally unique.
Through a positive approach, when utilized in the right way for the right skills…
Everyone can then, greatly contribute to the productivity of a meeting.
In my earlier stint of working in the aviation industry, I had the privilege of working with a multitude of passengers day in and day out.
Handling VIP passengers, tough customers and dealing with difficult situations was an everyday affair. But it taught me patience and adaptability on the job and most importantly how to maintain a cool and pleasant disposition no matter the time of the day or the shift you are in.
Beyond the glamour were the grind and the rigours of the conformity in the service industry.
However, there were some amazing takebacks & learnings for a lifetime with regards to people management especially customer service.
Sharing a few thoughts on Customer Care:
The best way to express customer care and what you can give any customer is your undivided attention.
It can be in the form of kind words, pleasant voice, empathetic smiles, nods and eye contact that work to show that you understand their needs or issues.
Psychologically it is equivalent to giving personal time, it aids to comfort people, reassure them, and make them feel good especially in moments of crisis, delays or disappointments.
Remember to avoid mechanical responses, choosing some people as favourites and treating them better.
Aim to treat every one of your customers as important.
Be understated and avoid embarrassing the client with too much emphasis on the care you are giving. Aim to be classy and not overly effusive that it looks unnatural. Customers may even start apologizing for taking your time…
Aim to do your best every time. Your customers may not remember how you did it but remember you made them feel special. And that goes a long way!
This is a beautiful painting by my dear artistic friend Rupa from India.
Am visiting France currently, so I happened to send her a photo in the morning of a beautiful magpie on the street in Rennes. Her brushes waxed eloquent on the canvas and painted the beautiful being in my heart for eternity.
Yesterday as I was speaking to a senior faculty at a university here who also nurses a similar interest in painting and photography I was so happy to share my friend’s work with her… I believe love for art and creativity is such a beautiful way to connect with life.
Thank you, dear friend, for taking the effort… it’s such a lovely first impression.💙🤗💙
One who knows the worth of life cannot afford to waste even a single moment of life.
Every step you take towards a more meaningful life for you, makes life worth living in it.
There is much wisdom in integration, in finding meaning in the divergences.
What a poet relates to the truth in humanity.
What a scientist relates with theories of relativity
Are all drawn from the same well,
Of cosmic vibrations,
Of conscious awareness,
Of the eternal truths of life.
Where wisdom flows
There is Universal consciousness
Savvy
Here is a beautiful conversation I came across between the great minds, of Albert Einstein and Rabindranath Tagore…..when the two met and spoke at length.
Do take time to read this interesting dialogue between them in this article link below.
Had shared it earlier in 2016 but will share this again as I believe it is relevant always.
The Gift of Life …
“When I was a little girl I often have witnessed my dear father see and give great value & acknowledge every little good that is or happens, however small they may seem to others. It could be a with a gentle word, a tiny appreciation or a little compliment.
He taught me one of the most important lesson for a lifetime…to notice, respect and reflect on the good in and around us … and to live positively and think of life always as Plus++++es.
Life is beautiful as it is and it is in us to see it so.”
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