We can seem totally confident and be raring to go one day and feel completely strained and stressed out on another day.
We are only human and its perfectly ok to feel so.
We don’t have to prove anything to anyone.
It’s our life and we have just this life and this moment with us, if we are not living with joy in our heart then perhaps we have some questions we need to answer for ourselves.
Ask yourself these questions honestly…
Do you dare to be as you are?
Do you express yourself without doubts and fears?
Do you mince words, avoid stepping forward, play too safe
That you hardly dare to live your life?
Do you wear what you like?
Feel comfortable with what you wear
Or choose to conform to fashion trends or what’s expected of you?
Do you eat with all your heart?
Do you binge or fast in guilt or insecurity?
Or do you care to nourish and nurture yourself with food?
Do you check your weight?
To be sure you are in a healthy range.
Or do you find yourself too often on the scales, almost every day?
Do you dare to speak your mind,
To voice what’s in your heart.
Or shut up in fear of ridicule, of what others will say?
Do you measure your words to talk
In fear of being judged or criticized.
Or…to be the best version of you.
Are you happy in your skin
Do you care about your appearance
To the extent that it ruins your day
Or to feel good for yourself.
Remember you are most beautiful when you wholeheartedly accept the way you are.
Do you wake up because you have to?
Or do you have the joy of waking up…
To a new dawn in the hope of possibilities.
Make this moment special the best you can as you are.
Remember every moment in every day is a challenge
It sometimes gets easier or even tougher in the ups and downs.
In my earlier stint of working in the aviation industry, I had the privilege of working with a multitude of passengers day in and day out.
Handling VIP passengers, tough customers and dealing with difficult situations was an everyday affair. But it taught me patience and adaptability on the job and most importantly how to maintain a cool and pleasant disposition no matter the time of the day or the shift you are in.
Beyond the glamour were the grind and the rigours of the conformity in the service industry.
However, there were some amazing takebacks & learnings for a lifetime with regards to people management especially customer service.
Sharing a few thoughts on Customer Care:
The best way to express customer care and what you can give any customer is your undivided attention.
It can be in the form of kind words, pleasant voice, empathetic smiles, nods and eye contact that work to show that you understand their needs or issues.
Psychologically it is equivalent to giving personal time, it aids to comfort people, reassure them, and make them feel good especially in moments of crisis, delays or disappointments.
Remember to avoid mechanical responses, choosing some people as favourites and treating them better.
Aim to treat every one of your customers as important.
Be understated and avoid embarrassing the client with too much emphasis on the care you are giving. Aim to be classy and not overly effusive that it looks unnatural. Customers may even start apologizing for taking your time…
Aim to do your best every time. Your customers may not remember how you did it but remember you made them feel special. And that goes a long way!
What’s dancing got to do with management
Everything!
Oh, she is a dance teacher!
What will she know about managing a business?
This is the common perception of people in business setups. They have a dismissive attitude towards anyone who comes from a non-aligned field like arts for example.
Personally speaking, as a dance professional for more than two decades, I can certainly say that the experience trains you into a lot more than dancing. It helps develop & cultivate people skills, culture and mindsets, and the ability to empathetically understand attitudes that can be observed in life and living.
Besides, there are common skills that go beyond business management and enter life skills that one needs to navigate life effectively.
Here are a few skills that come to mind immediately…
Time Management
Code of conduct
Space management
Body language awareness
Self Expression
Discernment
Discipline and Focus
Alertness
Respect
Collaboration
Teamwork
Mindfulness
Authenticity
Precision
Adaptability
Planning
Creativity
Dancing movements can open channels of flow which translates into greater energy optimization.
And each dancer may have explored the art of dancing in different forms and its application would have the potential to create a greater depth of understandings.
The value of art may be high, yet the possibilities and the potential application of art are yet undervalued and undermined.
There is so much scope in the art of movement that we can realize. It’s high time to accept that dance education and application has much to offer the world beyond just a stage performance. Great to see radical shifts in the way dance is being perceived across certain parts of the world. But it has to percolate to where all it can matter.
Time to think beyond and open up to these yet underutilized but valuable life management skills.
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