In the course of my career over the years handling teams of various departments, people management  became my forte while experiencing many instances which needed agility in communication.

Here are few pointers…

If you can help it thoroughly prepare yourself  with research so that you are prepared to handle any objections well.

Try to choose when and where to have a difficult conversation.

Always start with a positive mindset and speak with concern without blaming .

Make sure you are clear about what you want to communicate.  And deliver your stance  clearly  without any ambiguity.

Speak in the right tone as per the situation.

Listen actively well to acknowledge  emotions and  understand so you can respond than react.

If there is too much tension or another impasse it is alright to pause, take a  short timely break to diffuse tension and then recoup

Be focussed on what you wish to communicate and steer the conversation if it veers off topic.

Be open to alternatives and  perspectives and see if you can  find common ground to stay flexible to foster collaboration.

Resolve issues find win win solutions & clear issues.

Do you remember  any instances of  difficult  conversations you have had? How did you manage it?

Savvy